Frequently asked questions about Terms & Conditions
You may close your account without penalty before playing. If you have already deposited, we will process your withdrawal to your original payment method (DANA, OVO, GoPay or QRIS) without charge. Contact support to request account closure and withdrawal instructions.
We may update these terms with 14 days' notice. Changes will be announced in your account messages and on this page. If you do not accept the new terms, you may close your account and withdraw your balance before the change takes effect.
We aim to process withdrawals within 24 hours to your DANA, OVO, GoPay or QRIS wallet. If we refuse a withdrawal, we will tell you the reason—usually failed verification or suspected fraud. You have the right to appeal the decision and provide proof. Contact support with your account details and we will review within 48 hours.
We keep your account data for the period required by Indonesian regulation, usually 3 to 5 years, to meet audit and dispute-resolution needs. After that, we delete personal information securely. You may request deletion sooner if there are no outstanding disputes or regulatory holds.
Use the password reset link on the login page or contact support with your account email. We will send you a secure reset link within minutes. If you cannot access your registered email, support will verify your identity using your phone number or payment method linked to DANA, OVO, GoPay or QRIS.
Deposit and withdrawal limits depend on your payment method and local regulation. DANA, OVO, GoPay and QRIS each have their own daily and monthly caps set by the provider. Contact support to see your current limits or request a temporary adjustment if you need to move a large balance.
Report the error to support within 7 days with the date, game name and amount. We will investigate your bet logs and payment records. If we find a system error, we will correct your balance immediately. If we cannot verify the error, we will explain our findings and your options for appeal.
