Reference

How berlian slot Handles Your Personal Data

At berlian slot, your personal data — from your account registration details to the payment methods you use such as DANA, OVO, GoPay and QRIS — is handled…

No data sold to third partiesDANA, OVO, GoPay & QRIS transactions protectedAccount data deletion on requestEncrypted storage at rest24-hour data support channel
berlian slot How berlian slot Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data, want to request a copy of what we hold, or need to report a suspected privacy breach…

Live Chat Reach our data-support team directly inside your account dashboard via the live-chat widget.
Email Support Send a detailed data request to our privacy inbox at [email protected].
In-Account Settings Navigate to Account → Privacy Settings on desktop or mobile to download your data…
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Every operational choice we make about data — from how cookies behave on your browser session to how long we keep your QRIS payment references — is documented here.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can disable analytics cookies at any time via your browser settings or our cookie-preference panel without affecting your account access.

Account Security

Your login credentials are hashed using industry-standard one-way encryption before storage. We never transmit your password in plain text, and two-factor authentication via SMS OTP is available to every account holder who wants an extra layer of access control.

Data Retention Schedule

Account profile data is retained for as long as your account remains active. If you request deletion, we remove personally identifiable fields within 14 days. Transaction metadata linked to DANA, OVO or GoPay payments is retained for the minimum period required by applicable compliance rules.

Third-Party Sharing

We do not sell, lease or trade your personal data to marketing networks. Data is shared only with payment processors such as DANA and QRIS partners to complete your transactions, and with technical service providers under strict data-processing agreements.

Your Right to Access

You may request a structured export of all personal data we hold on your account at any time. Submit the request through Account → Privacy Settings or via email; we deliver the export within seven working days where local law permits.

Privacy Contact Officer

Our designated privacy contact handles all formal data requests, breach reports and policy queries. Reach them at [email protected] with the subject line 'Data Privacy Request' for prioritised handling within our 24-hour acknowledgement window.

Your Privacy Policy Questions, Answered Directly

The questions below are the ones our account holders ask most frequently about how we handle personal data, what rights they have, and how to act on those rights. Every answer reflects the actual process our data team follows, not a generic template response.

We collect your name, email address, phone number and date of birth at registration. When you make a deposit via DANA, OVO, GoPay or QRIS, we also record the transaction reference and amount. We do not collect your e-wallet password or bank PIN at any point.

Payment data travels over TLS-encrypted connections. QRIS scan data is not retained beyond the session that generates it. GoPay transaction references are stored in an encrypted database partition that our front-end systems cannot access directly, reducing exposure in the event of a surface-level breach.

Yes. Go to Account → Privacy Settings and select 'Export My Data'. We compile a structured file containing your profile, transaction history and communication logs, then deliver it to your registered email within seven working days where local law permits.

Submit a deletion request via Account → Privacy Settings or email [email protected] with the subject 'Account Deletion Request'. We remove personally identifiable fields within 14 days. Transaction metadata required for compliance purposes is retained on a separate, anonymised schedule.

No. We do not sell or lease your data to advertisers. Data is shared only with payment processors — including DANA, OVO and QRIS partners — to complete transactions, and with technical service providers who operate under formal data-processing agreements with strict usage limits.

Active account data is retained while your account remains open. After a verified deletion request, personally identifiable fields are purged within 14 days. Financial transaction records linked to DANA or bank transfer deposits are kept for the minimum period required by applicable compliance obligations.

Email our privacy contact at [email protected] with the subject 'Data Privacy Complaint'. We acknowledge all formal complaints within 24 hours and aim to provide a full written response within seven working days. You may also raise concerns via live chat, available daily 07:00–23:00 WIB.